Order processing time
We know you can’t wait to give your pet a new toy, so we’ll do our best to process your order in the shortest possible time. Usually, we will process it within 1-2 business days. If there is a holiday, it will be postponed.
Pettoyshome.com order processing hours are Monday-Friday/10:00 AM-6:00 PM (EST).
Our order cutoff time is 6:00 PM (EST), Monday-Friday, orders placed after 6:00 p.m. Monday -Thursday will be prioritized for processing at 10:00 a.m. the following day.
Orders after 6:00 PM (EST) on Friday will be processed and shipped next Monday. (Orders will not be processed during holidays)
If the order has not been processed for more than 2 business days, please contact our customer service Airelle Overfelt via email [email protected], and we will refund you or process the order with priority.
Shipping time
After the order is processed, we will arrange shipment for you as soon as possible. The shipping time of DHL Express is 3-5 business days. If there is a holiday, it will be postponed.
If the shipping time exceeds 7 business days, you can contact our customer service Airelle Overfelt via email at [email protected] to request a refund or re-shipment.
Delivery time
Usually, the delivery time is calculated from the date of order processing, which is generally 4-7 business days. In case of holidays, it will be postponed.
If you have not received your pet toy after more than 9 business days, you can contact our customer service Airelle Overfelt directly at [email protected] to apply for a refund or let us reship it.
Shipping cost calculation
We provide you with DHL Express delivery service, the shipping time is 3-5 business days.
Our shipping address is: 10399 Virgil H Goode Hwy, Rocky Mount, Virginia, 24151-3369.
Shipping Country | Shipping Method | Estimated delivery time | Order Amount | Shipping Cost |
United States | DHL Express | 3-5 Business Days | ≤$200.00 | $15 |
United States | DHL Express | 3-5 Business Days | Above $200 | Free Shipping |
Package
We take the packaging of your pet toys very seriously to protect your pet toys and keep them intact during transportation.
We will pack your pet toys in cartons like the one pictured below, while adding plastic foam paper inside to prevent scratches, bumps, or crushes to minimize potential shipping damage.
The package contains the pet toys you purchased, instructions, our gifts, and a return label (the return label will be required to be returned when returning the product, so it is recommended to keep it properly).
Package size: 23.62*23.62*19.68 inch
Product weight: 2.20-43.21 lbs
Sign for order
Please check whether the packaging is intact before signing for it. If the pet toy is damaged or crushed, please reject it and contact customer service Airelle Overfelt at [email protected] in time. We will arrange a replacement or refund for you in time, thank you.
We recommend that you sign for receipt in person. If someone else signs for it, make sure your package is not lost.
We recommend that you keep the original packaging of the pet toy when signing for it in case you need to return or exchange it later.
Some questions you may be concerned about
1. Which countries can orders be shipped to?
We currently only sell in the United States and ship from 10399 Virgil H Goode Hwy, Rocky Mount, Virginia, 24151-3369.
In order to ensure the quality of our services, we currently only sell in the United States. If there are any subsequent adjustments, we will announce them on the website without prior notice.
2. How to check my order information?
After the order is successfully paid, you can check the status of your order in your account orders details.
After shipment, if you want to check the order information, you can check the progress through the track order page. At the same time, we will send an email to your mailbox with the DHL Express order number.
3. What if my pet toys are lost during transportation?
Although we do our best to ensure that orders arrive on time, packages may get lost.
If your pet toys are lost during transportation, you can contact Airelle Overfelt at [email protected] and provide your order number, and we will arrange for you to reship or refund.
If you have any questions or special requirements about your order, please feel free to contact us and we will reply to you within 1 business day. We are happy to assist you and ensure you and your pet have a pleasant shopping experience.
Phone: +(1)(650) 314-5163
Email: [email protected]
Name: Airelle Overfelt
Thank you for choosing our pet toys and we look forward to bringing joy to your furry friends!